Customer Service

ORDERING

To order a cake or cupcakes from us please contact us to discuss your requirements.

Please feel free to browse our website for ideas, however each cake is individually designed and baked and so we need to talk you through the options before we can both make a decision.

We will confirm with you things like: the name to go on the cake, whether you prefer a chocolate or sponge cake and the required date etc.

As all of our cakes are handmade we do suggest that you give us at least 2 weeks notice to make sure that we can fulfil your requirements, If required within 2 weeks then please contact us to see if there is anything we can do: Please feel free to contact us here: https://www.birthdaycakeshop.co.uk/information/contact-us/ to discuss your requirements.

Or of course if you prefer please just call us on 01773 786809 to place an order and discuss your requirements

PAYMENT

The preferred method of payment for cakes is cash on collection or bank transfer however we are able to take all the popular payment methods i.e. PayPal, MasterCard, Maestro & Visa etc.

At the consultation stage we will need to take a small deposit to secure your cake and to guarantee we can bake it in time.

Whilst shopping with us we can assure you we do everything possible to make sure we stay competitive and to keep your details secure. Please check our Facebook & Twitter pages for information on promotions etc.

VIEWING ORDERS

This can be done in two ways either login your account online here: https://www.birthdaycakeshop.co.uk/shop/customer/account/login/ or visit our Order Information Page here: https://www.birthdaycakeshop.co.uk/shop/sales/guest/form/

UPDATING ACCOUNT INFORMATION

To update your account information firstly you will have to login online here: https://www.birthdaycakeshop.co.uk/shop/customer/account/login/ from here you will be able to see your account dashboard which will allow you to update all the information you wish.

DELIVERY

Because of the very nature of the products we sell and because of how delicate they, we are unfortunately we are unable to offer a delivery service via a standard courier. We can deliver using our own vehicles in and around the local areas such as Nottingham, Derby, Ilkeston, Eastwood & Kimberley etc. Please contact us for a price; Contact Us or please see this link: https://www.birthdaycakeshop.co.uk/information/contact-us/

COLLECTION

By far the preferred method for cakes & cupcakes

Once your cake has been carefully hand crafted and baked or at the pre-agreed time your cake/s will be ready for collection. We will pack the cake into a cardboard box (or other suitable packaging methods) and help you place it securely in your vehicle.